We do IT different @ kioz

We deliver fully functional yet lite solutions for todays fast-paced, ever-changing, omni-channel contact centres, without the unnecessary overheads.

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Team Kioz

We Get Results

results out in the real world, dealing with real situations, and assisting real people. This is where it actually matters

We Have Experience

a long history with contact centres allows us to properly understand requirements from all points of view including end users

We Listen

are you tired of hearing out-of-scope while raising your valid concerns? We hate it too!

We Actually Care

being proud of our work, allows us to happily provide reliable post-delivery support, whether you are small, medium or large enterprise.

Genesys CTI

Our Products

Genesys CTI with kioz

Are you finding yourself drawing clouds on the whiteboard hoping the questions are minimal?

Many routing strategies have been developed without enough consideration given to the work required for maintaining and modifying post deployment; or as we like to call it, "living with your routing". This leads to your business trying to adapt to the routing limitations, instead of the routing adapting to your business needs like it should.

Our background in software design along with our knowledge of the contact centre space enables our designs to offer a unique approach to re-usability, ease-of-use, and most importantly adaptability to use just a few buzz words.

Even if you have an existing strategy, or multiple strategies which is often the case, we can happily offer suggestions to improve on what you already have without wasting your time by re-inventing the wheel.

Well to quote their own words...

Genesys is the global omnichannel customer experience and contact center solution leader. Their customer experience platform and solutions help companies engage effortlessly with their customers, across all touchpoints, channels and interactions to deliver differentiated customer journeys, while maximizing revenue and loyalty.

Trusted by over 4,500 companies in 80 countries globally, Genesys has been the pioneer in advancing customer service. Creating one of the world’s first highly scalable computer telephony integration (CTI) solutions

Privacy Policy - May 2015


This statement applies to personal information collected by Kioz (that's us).

Personal Information:

If you are just browsing our website we do not collect personal information about you. We do collect some annonymous statistics around how you engage with our website such as which browser you are using and which pages you spent most time on.

We use Google Analytics to capture this information, you can see their privacy policy on Google Analytics here. To provide you more choice on how data is collected by Google Analytics, Google have developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to indicate that information about you should not be sent to Google Analytics. The Google Analytics Opt-out Browser Add-on does not prevent information from being sent to the website itself or to other web analytics services.

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We only use your personal information for the purposes for which you give it to us and for related, internal purposes.

We do not give information about you to anyone else unless one of the following applies:

Your choices:

You may access personal information that we hold about you or you can ask us to correct personal information we hold about you by simply contacting us. If you are on one or more of our email lists you may opt out of further contact from us by clicking the unsubscribe option in all bulk emails sent using these lists.